Meritor says its OnTrac Customer Service Center is now open seven days a week with expanded hours to aid customers who have technical or warranty questions.. OEM/Dealer/Fleet Access Request | Meritor Employee Access Request
DEDICATED CUSTOMER SUPPORT Cummins-Meritor is known for its unmatched customer support. A cornerstone of this capability is the OnTrac Customer Service Center. Staffed by experienced professionals using real-time data and failure analysis details, the OnTrac team is dedicated to assisting dealer, fleet, owner operator and end user customers with diagnostics, technical support and warranty.. The Cummins-Meritor Pre-Call Web Form allows you to start a new OnTrac case for warranty or technical assistance. Your facility's Cummins-Meritor ID# will be required, however, no individual user registration is necessary.