What it means: Meter is too hot (above 104°F) to perform a test. What to do: Move the meter and test strips to a cooler area.Insert a new test strip when the meter and test strips are within the operating range (50-104°F). If you do not get another HI .t message, you can proceed with testing.; If this message continues to appear, contact OneTouch® Customer Care.. Error 5: Test Strip Error. When using the One Touch Verio Flex, understanding its features and functionalities is essential, especially when dealing with error codes.
If you think your OneTouch ® meter is broken, review your product page for support or contact OneTouch ® Customer Care at 1-800-227-8862. Please make sure you have the meter and test strips with you when you call.. OneTouch Verio Flex® Meter, and where/how to download the OneTouch Reveal® Mobile App on your compatible wireless device. When using the OneTouch Verio Flex® System, we suggest you pair your OneTouch Verio Flex® Meter with a compatible wireless device and track your results. See page 31 for pairing instructions.