Is there a door thickness kit for Halo and Aura locks to support doors thicker than 2" (51mm)?. Answer On my 264 deadbolt, the door can be locked with the Kwikset button, but the User Code will not unlock the door. Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won't unlock, use a key to unlock the door. Call technical support for further troubleshooting. Read More

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Common Kwikset Smart Lock Problems Troubleshooting In this post, we will discuss some of the most typical issues that arise with Kwikset Smart Locks, as well as the methods that may be used to rapidly remedy these issues.. 2 Troubleshooting: Installation The interior mounting screws are dificult to tighten. The interior and exterior assembly won't mount parallel to the door edge. C The interior assembly does not fit on the mounting plate. ve, the deadbolt latch may be installed upside down. Remove the interior assembly, mounting plate, and exterior assembly from